Welcome to 1overseas Support

You can contact us online, visit or give us a call

- Most Frequently Asked Questions

Are you making any changes to help customers during this time?

– Yes! In an attempt to make things easier for our customers, we have made a number of changes to shipping, trade-in, returns, and ways to contact us.

– From processing your order, to handling stock, to delivery, our teams are taking all necessary precautions in order to protect everyone’s health and safety, while also paying scrupulous attention to sanitization throughout the process.

– We’ve also worked with our final mile delivery partners on home appliance deliveries to provide garage drop-offs to help maintain social distancing.

– To make returns more convenient, we’re extending the return window for all orders. You’ll still have the usual 15 days to request a return, but now you’ll have an extra 30 days to actually send in your return.

– We will continue assessing the situation and adjusting to make sure the safety of your family and ours remains the number one priority as we work through this together.

My order hasn’t arrived yet, where is it?

You can always track your order by signing into the My Orders page and using the “Track Order” button next to the item you’d like to track. If it’s marked as delivered, but you still don’t see it, be sure to check the surrounding area and wait at least 24 hours. This will help ensure the carrier didn’t place the package out of view or mark the parcel as delivered in error.

How do I return my order?

It’s easy! Simply sign into the My Orders page and use the “Return” button to initiate a return. You’ll have 15 days to return the product once an RMA has been issued. Please keep in mind, all merchandise must be in the original packaging and have all the original items (such as manuals, remotes, cables, etc.)

Track order status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

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